It turned out to be a harrowing night for over 150 Hyderabad-bound IndiGo Airline passengers who were left stranded at the Visakhapatnam airport for over seven hours, on Sunday. The aircraft, 6E 742, scheduled to take off from Visakhapatnam at 10.05pm and reach the Rajiv Gandhi International Airport (RGIA) at 10.58pm, eventually departed at 5.20am on Monday.
While airline representatives attributed the inordinate delay to the “severe weather conditions in Delhi” that had a cascading effect on services in all sectors, it failed to pacify passengers.
“If the weather was indeed the reason, then how it is that other operators managed to fly out their patrons from the same airport, around the same time,” questioned Sundara Chary, an advocate, who was among those stuck at the Vizag facility. Recounting the trauma, another passenger added: “Soon after check-in around 9.30pm, we were informed that the flight was delayed by an hour. Subsequently, the duration of the delay kept extending. It continued till 5 am.”
Passengers rued that the complete lack of information coming forth from the IndiGo staff, only made matters worse. “We kept requesting the ground staff to accommodate us on some other flight as many passengers had connecting domestic/international flights from Hyderabad. Not only did they pay no heed to that, they also blatantly feigned ignorance about the status of the flight we were booked on, each time we asked for an update,” said a passenger.
In fact, Chary shared, how a worker from Srikakulam who was traveling to Kuwait and missed his connecting flight from RGIA, threatened to commit suicide when IndiGo failed to help him.
Services to and from Hyderabad too took a hit on Sunday night with close to 10 cancellations (most of them Indigo) reported from various sectors.